At CoinCasino, we take your privacy seriously and are committed to protecting your personal data at every stage of your journey with us. This Privacy Policy explains how we collect, process, store, and safeguard your information when you interact with our website, register for a CoinCasino account, or provide personal data through other channels such as phone, email, or social media. By understanding this Privacy Policy, you will gain insight into how your data is handled, the rights you have regarding your information, and the measures we take to maintain a secure and trustworthy environment.
Purpose of This Privacy Policy
The primary purpose of this Privacy Policy is to clearly inform you how and why CoinCasino collects your personal data, what types of data are processed, and how it is safeguarded to ensure compliance with legal obligations and regulatory standards. We aim to provide full transparency so you can make informed decisions about interacting with our services, understanding that your data is processed responsibly, securely, and exclusively for purposes that enhance your experience on our platform.
This website is not intended for children, and we do not knowingly collect or process data from individuals under the age of 18.
Who We Are and How to Contact Us
CoinCasino (“we”, “us”, or “our”) is the data controller responsible for your personal data. This means that we determine the purposes and methods of processing your personal information and are fully accountable for the protection of your data.
We have appointed a dedicated Data Privacy Manager to oversee questions regarding this Privacy Policy and ensure that any concerns are promptly addressed. If you have questions or wish to make a complaint, you are encouraged to contact us directly first, although you also have the right to escalate matters to the relevant data protection authorities if necessary.
Changes to This Privacy Policy
We regularly review and update our Privacy Policy to reflect changes in legal requirements, industry standards, or updates to our services. The latest version of this policy supersedes any prior versions, and by continuing to use our website or services, you agree to the updated terms.
It is your responsibility to keep us informed of any changes to your personal information to ensure that your account remains accurate and that you continue to receive important communications from us.
Third-Party Links
Our website may include links to third-party websites, applications, or plugins, which are provided for your convenience. Please be aware that when you click on such links, those third parties may collect and process your personal data according to their own privacy policies, over which we have no control. We strongly encourage you to review their privacy statements to understand how your information may be used.
The Data We Collect About You
CoinCasino collects personal data to provide a secure, tailored, and seamless experience. Personal data is any information that can identify you, either directly or indirectly, and does not include anonymous data.
The types of personal data we collect include:
- Identity Data: Name, date of birth, gender, username, marital status, and other identifiers.
- Photographs: Copies of ID documents used to verify identity.
- Contact Data: Email, phone numbers, and billing or home addresses.
- Financial Data: Bank account and payment card details used for deposits or withdrawals.
- Transaction Data: Details of deposits, withdrawals, bets, and gaming activity.
- Technical Data: IP address, browser type, operating system, device information, and other usage metadata.
- Profile and Usage Data: Account preferences, interests, feedback, and interactions with our services.
- Marketing & Communication Data: Your preferences for receiving promotional messages and communications.
- Aggregated Data: Statistical or demographic data derived from personal data, used in anonymized form to improve our services.
By collecting this information, CoinCasino can provide a highly secure environment, prevent fraudulent activity, and optimize your gaming experience.
Failure to Provide Personal Data
If you do not provide necessary personal data required by law, regulation, or contractual obligations, CoinCasino may be unable to provide certain services, such as account registration, placing wagers, or processing withdrawals. In such cases, you will be notified, and certain products or services may be canceled until the required information is provided.
How We Collect Your Personal Data
Personal data is collected through multiple channels, including:
- Direct interactions: Data you provide during registration, customer service inquiries, or correspondence.
- Automated technologies: Data collected automatically through cookies, web beacons, and analytics tools.
- Third-party or public sources: Data from social media platforms, data aggregators, payment processors, and other trusted providers.
These methods ensure that CoinCasino can provide a seamless, personalized, and secure experience while complying with regulatory requirements.
How We Use Your Personal Data
CoinCasino uses your personal data to operate, maintain, and improve our services while complying with legal obligations. Key uses include:
- Account management: To create and manage your CoinCasino account and communicate updates.
- Customer service: To respond to queries, complaints, and provide personalized support.
- Business insights: To analyze customer behaviors and preferences to improve our services.
- Marketing: To send relevant promotions and offers, where consented or permitted under legitimate interests.
- Regulatory compliance: To conduct KYC, anti-money laundering checks, fraud prevention, and reporting obligations.
Marketing Communications
You may receive promotional communications if you have opted in or have an active account with CoinCasino. You may opt out of marketing messages at any time by adjusting your preferences on our website or contacting us directly. Opting out will not affect other account-related communications or the processing of data required for account management.
Disclosure of Your Personal Data
CoinCasino shares your data only with trusted internal and external partners to provide services, ensure compliance, and maintain security. This includes:
- Group companies providing IT, HR, or administrative services.
- Payment processors for deposits and withdrawals.
- Identity verification and anti-fraud service providers.
- Regulatory authorities, tax agencies, and government bodies as legally required.
- Professional advisers, including legal, banking, and auditing services.
We ensure that all third parties adhere to strict privacy and security standards and only process your data according to our instructions.
Data Security
CoinCasino implements strong technical, physical, and organizational safeguards to prevent unauthorized access, disclosure, or misuse of your personal data. Only employees and authorized third parties with a legitimate business need may access your data, and all are bound by strict confidentiality obligations.
Data Retention
Your personal data is retained only as long as necessary to provide services, meet regulatory requirements, or address legal claims. Anonymized data may be used indefinitely for statistical and research purposes.
Your Rights
Under applicable data protection laws, you may have the right to:
- Access your personal data.
- Correct inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal obligations.
- Object to processing where applicable.
- Restrict processing in certain circumstances.
- Receive your data in a structured, machine-readable format or transfer it to a third party.
Requests are processed without fees unless they are manifestly excessive or repetitive. CoinCasino may require verification to ensure the security of your personal data.
CoinCasino is committed to protecting your privacy, securing your data, and maintaining transparency in all our processes, giving you confidence that your personal information is handled responsibly and in full compliance with applicable law.
Last updated: 22.01.2026